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Question Bank Operation And Strategic Management

1. Om deals with -

both tangible and intangible product tangible product intangible services tangible product and intangible services

2. One of the example of pure service:

teaching product service repairing service All of the above

3. Objectives of operations management can be categorized into:

two three four seven

4. One of the objective of operation management is:

product service Customer service planning None of them

5. Principal function of customer service are:

manufacture-supply-transport-service manufacture-transport-service-supply manufacture-service-transport-supply manufacture-transport-supply-service

6. Conversion of inputs into outputs is known as:

Application of technology Operations management Manufacturing products Product

7. The desired objective of Production and Operations Management is:

Use cheap machinery to produce To train unskilled workers to manufacture goods perfectly Optimal utilisation of available resources To earn good profits

8. Which one of the following is not an activity under productions and operations management?

Location of facilities Plant layouts and Material Handling Product Design Market penetration

9. Operations management is concerned essentially with the utilization of resources. Utilisation of resources means:

Obtaining maximum effect from resources Minimising loss of resources Minimising underutilisation or waste of resources All the above

10. Which one of the following is not an objective of Operations Management?

To satisfy customers by providing right thing at the right place at the right time To satisfy customers by providing right thing at the right price at the right time To satisfy customers by providing right thing at the right price at right quality To satisfy customers by providing right thing with right design with desired features

11. Productions and Operations Management distinguishes itself from other functions such as personnel, marketing, finance, etc. mainly by its primary concern:

Conversion by using intellectual properties of a concern Conversion by using physical resources Conversion by using services provided by other functions Conversion by using machineries

12. Four dimensions of competitiveness that measure the effectiveness of the operations function are:

Cost, Quality, Dependability as a supplier, Flexibility Price, worth, Dependability as a supplier, Productivity Quantity, Quality, Price, Worth Cost, Quality, Quantity, Price

13. Generally the size of the order for production in Job production is:

Small Large Medium Very large

14. The desired objective of Production and Operations Management is:

Use cheap machinery to produce To train unskilled workers to manufacture goods perfectly Optimal utilisation of available resources To earn good profits

15. To decide work load for men and machines:

Medium range forecasting is used Short term forecasting is used Long range forecasting is used A combination of long range and medium range forecasting is used

16. The act of assessing the future and make provisions for it is known as:

Planning Forecasting Assessment Scheduling

17. The time horizon selected for forecasting depends on:

The salability of the product The selling capacity of Salesman Purpose for which forecast is made Time required for production cycle

18. Important factor in forecasting production is:

Environmental changes Available capacity of machines Disposable income of the consumer Changes in the preference of the consumer

19. Application of technology or process to the raw material to add use value is known as:

Product Production Application of technology

20. In Production by disintegration the material undergoes:

Change in economic value only Change in physical and chemical characteristics Change in technology only None of the above

21. Use of any process or procedure designed to transform a set of input elements into a set of output elements is known as:

Transformation process Transformation of input to output Production Technology change

22. Which one of the following is the external factor impacting effective capacity?

Product standards Scheduling Motivation Product mix

23. Increasing capacity utilisation depends on:

Ability to increase design capacity Ability to increase effective capacity Ability to increase capacity chunk Ability to increase resource endowments

24. Which one of the following is not within the purview of Long Range planning?

Building a new facility Expanding the existing facility Moving to a new facility due to forecasted changes in demand Preparation of overtime budget for workforce

25. The basic difference between slack and float time is that:

A slack is used with reference to events whereas float is used with reference to activities A float is used with reference to events whereas slack is used with reference to activities A slack is used with reference to critical path whereas float is used with reference to non-critical paths A slack is used with reference to scheduling whereas float is used with reference to crashing

26. Which one of the following is not a factor in determining Economic Lot Size for manufacturing?

Production Schedule Usage rate Manufacturing Cost Cost of Deterioration

27. Which one of the following is not a factor in planning service capacity?

Period of production Need to be near customers Inability to store services Degree of volatility of demand

28. It is extra capacity used to offset demand uncertainty. This is:

Capacity Cushion = Actual output - Demand Capacity Cushion = Capacity – Expected demand Capacity Tolerance = Effective capacity - Actual output Capacity Cushion = Capacity – Effective Capacity

29. Which one of the following is correct?

Capacity decision does not affect product lead times Capacity decisions must link backward & forward channels in the whole operation chain Expansionist strategy does not help a firm to reduce its costs and compete on price Wait & see strategy improves market share over the long run

30. Leading capacity strategy:

Builds capacity in anticipation of increasing future demand Faces increasing demand with the undeutilised current capacity Builds capacity in anticipation of increasing product varieties Faces increasing consumption with unsold stock

31. Which one of the following does not reduce effective capacity?

Paperwork required by Government regulatory agencies Pollution standard on products Efficient distributors Higher labour turnover

32. Which one of the following is an operational factor that determines effective capacity?

Product standards < ```html Quality capabilities Learning rates Quality assurance

33. Which one of the following is not a factor impacting effective capacity?

The design of facilities Product mix Layout of the work space Market share

34. Benefits of high utilisation are realised only when:

Effective capacity is fully achieved There is high efficiency Breakdown maintenances are minimum There is demand for output

35. Key to improving capacity utilisation is:

To increase effective capacity To increase design capacity To decrease effective capacity To increase maintenance frequency of the capacity

36. Utilisation of an operation facility is measured by:

(Effective Capacity)/(Design Capacity)*100 (Actual Output)/(Design Capacity)*100 (Actual output)/(Effective Capacity)*100 (Design Capacity)/(Effective Capacity)*100

37. Efficiency of an operation facility is measured by:

(Effective Capacity)/(Design Capacity)*100 (Actual Output)/(Design Capacity)*100 (Actual output)/(Effective Capacity)*100 (Design Capacity)/(Effective Capacity)*100

38. Out of Balance Capacity occurs:

When there is a gap between supply and demand When there is a gap between long term supply and long term demand When there is a gap between current and desired capacity When there is a gap between actual supply and EOQ ```html When there is a gap between actual supply and EOQ supply

39. The goal of capacity planning of an organisation is:

To achieve a match between its long term supply capabilities and the actual level of long term demand To achieve a level of operation so that supply failure could be maintained at ≤ 1% of long term demand To achieve a level of operation so that periodic mean operation remain within 95% of long term demand To achieve a match between its long term supply capabilities and the predicted level of long term demand

40. Capacity refers to:

An upper limit or ceiling on the load that an operating unit can handle A range from a lower limit to an upper limit of load through which an operating unit could operate A limit on the load that an operating unit could handle only with 5% deviation An upper limit of load which an operating unit could break during emergency

41. This denotes the highest output established by the actual trial runs of the productive machines installed. This is:

Design capacity Rated capacity Effective capacity Licensed capacity

42. Which one of the following is not a key question in Capacity planning?

What kind of capacity is needed? What kind of facilities are needed? How much capacity is needed to match demand? When the capacity is it needed?

43. Capacity Utilisation is:

The degree to which a resource such as equipment, space or the workforce is currently being used The degree to which a resource such as equipment, space or the workforce is currently being held as reserve The degree to which a resource such as equipment, space or the workforce is currently being used for achieving installed capacity The degree to which a resource such as equipment, space or the workforce is currently being used for achieving optimisation

44. Actual Output cannot exceed effective capacity because of:

Problems of scheduling & balancing operations Rejection due to quality problems Need for periodic maintenance of equipment Changing product mix

45. Need for periodic maintenance of equipment always makes:

Licensed capacity > Installed capacity Installed capacity < Effective capacity Design capacity > Effective capacity Licensed capacity = Effective capacity

46. If design capacity is reduced by allowances such as personal time and maintenance, the resultant capacity is:

Design capacity Effective capacity Installed capacity Licensed capacity

47. This capacity is the maximum rate of output achieved under ideal conditions. This is:

Design capacity Effective capacity Installed capacity Licensed capacity

48. Which one of the following is an output measure of Capacity?

Total capacity of AKC Motors in India is 300000 machine hours in a year Total Capacity of Z steel plant is 720000 labour hours in a year The Aluminum giant XYZ produces 30mt in a day The oil conglomerate ABC has 80000 gallon refinery size

49. Which one of the following is a feature of input measure of capacity?

It is less applicable when the amount of customization and variety in the product mix increases It is used mainly in case of high volume processes such as car manufacturers Capacity is usually expressed as number of workstations or number of workers It is applicable when the firm provides a relatively small number of standardized services and products

50. Which one of the following is not a feature of output measure of capacity?

It is applicable when the firm provides a relatively small number of standardized ```html services and products It is used mainly in case of high volume processes such as car manufacturers It is generally used for low volume, flexible processes such as furniture maker It is less applicable when the amount of customization and variety in the product mix increases

51. Which one of the following is a feature of wait and see strategy?

It facilitates a firm to compete on price It guards against inaccurate assumptions regarding competition It might increase the firm’s market share It results in economies of scale

52. Which one of the following is not a feature of expansionist strategy?

It involves large infrequent jumps in capacity It minimizes the chance of sales lost to insufficient capacity It stays ahead of demand It lags behind demand

53. The capacity cushion is:

The amount of installed capacity a process uses to handle sudden increase in demand The amount of licensed capacity a process uses to handle sudden increase in demand The amount of declared capacity a process uses to handle sudden increase in demand The amount of reserve capacity a process uses to handle sudden increase in demand

54. Capacity decisions are strategic because:

Capacity decisions affect financing costs Capacity decisions can affect facility location Capacity at appropriate level facilitates easier management of product life cycle Capacity decisions can affect competitiveness

55. Capacity decisions often involve:

Long term irrevocable commitment of resources Short term irrevocable commitment of resources Long term revocable commitment of resources (b) & (c) above

56. Long-term capacity plans are concerned with:

Overtime budgets Investments in new facilities Work force size Inventories

57. Capacity planning procedure does not involve which one of the following?

Assess company situation and environment to analyse historical demand Translate future predictions of demand into physical capacity requirements Determine economic effects of alternative plans Selecting a capacity alternative most suited to achieve strategic mission of the firm.

58. Which one of the following is not affected by Capacity decisions?

Product lead times Customer Responsiveness Operating Costs Resource optimisation

59. Capacity planning is a:

Long term makeover decision that establishes a firm’s overall level of resources Long term realignment decision that establishes a firm’s overall level of resources Long term restructuring decision that establishes a firm’s overall level of resources Long term strategic decision that establishes a firm’s overall level of resources

60. Which one of the following is the result of excess capacity?

Loss of customers Restricts growth Drain company’s resources All the above

61. Aggregate Resource Planning becomes a challenge when demand fluctuates over the planning horizon. Under this case which one of the following is correct?

Demand forecasts are converted to resource requirements Producing at a constant rate and using inventory to absorb fluctuations in demand Resources necessary to meet demand over the time horizon are acquired Minor variations in demand are handled with overtime or under time

62. The four step systematic approach to plan for long term capacity decisions does not involve:

Estimate future productivity requirement Estimate future capacity requirements Identify gaps by comparing requirements with available capacity Develop alternative plans for reducing the gaps

63. In operation sequence if capacity of a facility is lower than the capacities of other facilities in the sequence it is:

Unutilised operation Flexible operation Rigid operation Bottleneck operation

64. Which one of the following is not an objective of MRP?

Inventory Reduction Realistic delivery commitments Reduction in the manufacturing and delivery lead times Reasonable production schedule

65. Which one of the following is not a characteristic of Aggregate Planning?

Both output and sales should be expressed in a logical overall unit of measuring Acceptable forecast for the period covering the whole planning horizon A method of identification and fixing the relevant costs associated with the plant. Availability of alternatives for meeting the objective of the organization

66. Which one of the following is correct with respect to long range forecast?

It is used to determine budgetary control over expenses It is used to determine dividend policy It is used to plan for capacity adjustments It is used to plan for material requirement

67. The card which is prepared by the dispatching department to book the labour involved in each operation is:

Labour card Wage card Credit card Job card

68. One of the product examples for Line Layout is:

Repair Workshop Welding shop Engineering College Cement

69. The following establishes time sequence of operations:

Routing Sequencing Scheduling Dispatching

70. The act of going round the production shop to note down the progress of work and feedback the information is known as:

Follow up Dispatching Routing Trip card

71. In aggregate planning one of the methods used to modification of supply is:

Advertising and sales promotion Development of complimentary products Backlogging Hiring and lay off of employees depending on the situation.

72. In aggregate planning, one of the methods in modification of demand is:

Differential Pricing Lay off of employees Over time working Sub-contracting.

73. One of the requirements of Aggregate Planning is:

Both output and sales should be expressed in a logical overall unit of measuring Appropriate time period List of all resources available List of operations required.

74. The study of relationship between the load on hand and capacity of the work centers is known as:

Scheduling Loading Routing Controlling.

75. Scheduling deals with:

Number of jobs to be done on a machine Number of machine tools used to do a job Different materials used in the product Fixing up starting and finishing times of each operation in doing a job.

76. Scheduling shows:

Total cost of production Total material cost Which resource should do which job and when The flow line of materials.

77. Final stage of production planning, where production activities are coordinated and projected on a time scale is known as:

Scheduling Loading Expediting Routing.

78. (Total station time/Cycle time × Number of work stations) × 100 is known as:

Line Efficiency Line smoothness Balance delay of line Station efficiency.

79. In solving a problem on LOB, the number of workstations required is given by:

Cycle time/Total time Cycle time/Element time Total time/Element time Total time/ Cycle time.

80. Number of product varieties that can be manufactured in Mass production is:

One only Two only Few varieties in large volumes Large varieties in small volumes.

81. Generally in continuous production the production is carried out to:

Customer’s order Government orders only For stock and supply Few rich customers

82. Inventory cost per product in intermittent production is:

Higher Lowest Medium Abnormal

83. The material handling cost per unit of product in Continuous production is:

Highest compared to other systems Lower than other systems Negligible Cannot say

84. Routing and Scheduling becomes relatively complicated in:

Job production Batch production Flow production Mass production

85. Number of product varieties that can be manufactured in Job production is:

Limited to one or two Large varieties of products One only None of the above

86. In general number of product varieties that can be manufactured in Flow production is:

One only Ten to twenty varieties Large varieties Five only

87. Generally the size of the order for production in Job production is:

Small Large Medium Very large

88. For a marketing manager, the sales forecast is:

Estimate of the amount of unit sales or a specified future period Arranging the sales men to different segments of the market To distribute ```html the goods through transport to satisfy the market demand To plan the sales methods

89. Most suitable layout for Job production is:

Line layout Matrix layout Process layout Product layout

90. Most suitable layout for Continuous production is:

Line layout Process Layout Group technology Matrix layout

91. One of the important basic objectives of Inventory management is:

To calculate EOQ for all materials in the organisation To go in person to the market and purchase the materials To employ the available capital efficiently so as to yield maximum results Once materials are issued to the departments, personally check how they are used

92. MRP stands for:

Material Requirement Planning Material Reordering Planning Material Requisition Procedure Material Recording Procedure

93. In route sheet or operation layout, one has to show:

A list of Materials to be used A list of machine tools to be used Every work center and the operation to be done at that work center The cost of product

94. A steel plant has a design capacity of 50,000 tons of steel per day, effective capacity of 40,000 tons of steel per day and actual output of 36,000 tons of steel per day. Compute the efficiency of the plant.

90% 72% 80% 110%

95. A firm has four work centres A, B, C & D, in series with individual capacities in units per day shown below: raw material A - 380, B - 360, C - 340, D - 400. Actual output is 300, what is the efficiency of the system?

80.33% 77.66% 99% 88.23%

96. The monthly requirement of raw material for a company is 3000 units. The carrying cost is estimated to be 20% of the purchase price per unit, in addition to Rs 2 per unit. The purchase price of raw material is Rs 20 per unit. The ordering cost is Rs 25 per order. You are required to find EOQ.

458 units 548 units 448 units 844 units

97. EOQ is 102 units, maximum usage 200 units, maximum delivery period 8 weeks, minimum usage 50 units, minimum delivery period 6 weeks, calculate maximum level of stock.

1502 units 1202 units 1402 units 1302 units

98. M/s Kobo Bearing Ltd is committed to supply 24,000 bearings per annum to M/s Deluxe fans on a steady daily basis. It is estimated that it costs 10 paisa as inventory holding cost per bearing per month and that the setup cost per run of bearing manufacture is Rs 324. What is the optimum run size for bearing manufacture?

3600 units 1200 units 7200 units 8400 units

99. In general, medium range forecasting period will be approximately:

5 to 10 Years 2 to 3 days 3 to 6 months 10 to 20 years

100. To plan for future manpower requirement:

Short term forecasting is used Long range forecasting is used Medium range forecasting is used There is no need to use forecasting, as future is uncertain

101. Long range forecasting is useful in:

Plan for Research and Development To Schedule jobs in Job production In purchasing the material to meet the present production demand To assess manpower required in the coming month

102. Medium range forecasting is useful in:

To assess the loading capacity of the machine To purchase materials for next month To plan for capacity adjustments To decide whether to receive production orders or not

103. To decide workload for men and machines:

Medium range forecasting is used Short term forecasting is used Long range forecasting is used A combination of long range and medium range forecasting is used

104. For production planning:

Short term forecasting is useful Medium term forecasting is useful Long term forecasting is useful Forecasting is not useful

105. Monthly demand for a component is 1000 units. Setting-up cost per batch is Rs 120. Cost of manufacture per unit is Rs 20. Rate of interest may be considered at 10% p.a. Calculate the EBQ.

1200 units 1400 units 1440 units 1000 units

106. Daily demand for a certain product is normally distributed with a mean of 60 and standard deviation of 7. The source of supply is reliable and maintains a constant lead time of six days. The cost of placing the order is Rs ```html 10 and annual holding costs are Rs 0.50 per unit. There are no stock out costs, and unfilled orders are filled as soon as the order arrives. Assume sales occur over the entire 365 days of the year. Find the order quantity.

336 units 936 units 633 units 393 units

107. Consider the following item that is being managed using a fixed time period model with safety stock. Weekly demand (d) = 50 units, Review cycle (T) = 3 weeks, Safety stock (SS) = 30 units. What are the average inventory turns for the item?

24.8 turns per year 84.2 turns per year 80 turns per year None of the above

108. Addition of value to raw materials through application of technology is:

Product Production Advancement Transformation

109. Cost reduction can be achieved through:

Work sampling Value analysis Quality assurance Supply chain management

110. Production control is concerned with:

Passive assessment of plant performance Strict control on labours Good materials management Good product design

111. The starting point of the Production cycle is:

Product design Production Planning Routing Market research

112. Variety reduction is generally known as:

Less varieties Simplification Reduced varieties None of the above

113. Preferred numbers are used to:

To determine the number of varieties that are to be manufactured To test the design of the product To ascertain the quality level of the product To evaluate the production cost

114. There are ______ stages of Design thinking.

5 3 4 2

115. Generally in continuous production the production is carried out to:

Customer’s order Government orders only For stock and supply Few rich customers

116. The material handling cost per unit of product in Continuous production is:

Highest compared to other systems Lower than other systems Negligible Cannot say

117. Routing and Scheduling becomes relatively complicated in:

Job production Batch production Flow production Mass production

118. In Process Planning we plan:

Different machines required Different operations required We plan the flow of material in each department We design the product

119. In Operation Planning:

The planner plans each operation to be done at work centers and the sequence of operations Decide the tools to be used to perform the operations Decide the machine to be used to perform the operation Decide the materials to be used to produce the product

120. One of the important production documents is:

Design sheet of the product List of materials Route card Control chart

121. The scope of Production Planning and Control is:

Limited to Production of products only Limited to production of services only Limited to production of services and products only Unlimited, can be applied to any type of activity

122. Which one of the following product is not suitable for flow shop scheduling?

Car Petrol Steel Invitation Card

123. Which one of the following is a Sequencing rule for single facility?

EVPI DFA MAD LPT

124. The main question in an assignment problem is:

How the assignments should be made in order that the total cost involved in activities is minimized How the assignments should be made in order that the total resources involved in activities is optimized How the assignments should be made in order that the total time involved in activities is minimized How the assignments should be made in order that interdependence among all activities is minimized

125. Linear Programming is a technique used for determining:

Production Programme < input type="radio" name="q125" value="B"> Plant Layout Product Mix Manufacturing sequence

126. In a linear programming model feasible solution is:

The basic solution to the general L.P problem Any solution that also satisfies the non-negative restrictions of the general L.P problem A solution which optimizes (maximize or minimize) the objective function of a general L.P problem A basic solution to the system of equations if one or more of the basic variables become equal to zero

127. Which one of the following is not a limitation of linear programming model?

Model can be applied only in situations where objective functions can be expressed in terms of linear expressions Model can be applied only when coefficients in the constraints equations must be completely known Model can be applied only to all real world problems which are not complex in nature Model cannot be applied to give a solution if management have conflicting multiple goals

128. Which of the following is not a method for solving Assignment problem?

Complete Enumeration method Hungarian method Simplex method Natural method

129. Simulation is the representation of a real life situation by different means. It is popular because:

It may be the only method available as it is difficult to observe the actual environment It may not be possible to develop a mathematical model Actual observation of a system may be too expensive or too disruptive All the above

130. In sequencing it is the difference between the time remaining to due date and the remaining processing time. It is:

STR SOT SPT DDATE

131. Selection of plant location is influenced by few factors. Which one of the following is not a factor?

Ex ```html istence of Complementary Industries Availability of Labour Civic Amenities for Workers Government’s EXIM Policy

132. In a queuing system, the speed with which service is provided can be expressed in either of two ways—

Service start time and Service finish time Service rate and Service time Arrival rate and Service rate Service Inflow rate and Service outflow rate

133. The most powerful and popular method for solving linear programming problem is:

Simplex method Graphical method Transportation method Assignment method

134. One of the important charts used in Programme control is:

Material chart Gantt chart Route chart Inspection chart

135. Issuing necessary orders, and taking necessary steps to ensure that the time targets set in the schedules are effectively achieved is known as:

Routing Dispatching Scheduling Inspection

136. Arrangement of machines depending on sequence of operations happens in:

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Process Layout Product Layout Hybrid Layout Group Technology Layout

137. Computers are used in Production control in this area:

Follow-up activity To control labour To disseminate information Loading, Scheduling and Assignment works

138. Z-chart can be used to show:

Process used in production Quality level of the product Both the plan and the performance, and deviation from the plan To show cost structure of the product

139. ‘Z’ chart is a chart used in:

Programme control Job control Cost control Quality control

140. One of the activities of expediting is:

To file the orders in sequence To decide the sequence of operation To record the actual production against the scheduled production To examine the tools used in production

141. When work centers are used in optimal sequence to do the jobs, we can:

Minimise the set up time Minimise operation time Minimise the breakdown of machines Minimise the utility of facility

142. The way in which we can assess the efficiency of the production plant is by:

Efficient dispatching By manufacturing a good product By comparing the actual performance with targets specified in the specified programme By efficient production planning

143. The first stage of Production control is:

Dispatching Scheduling Routing Triggering of production operations and observing the progress and record the deviation

144. Production planning in the intermediate range of time is termed as:

Production planning Long range production planning Scheduling Aggregate planning

145. One of the principles of Scheduling is:

Principle of optimal product design Principle of selection of best material Principle of optimal operation sequence Principle of optimal cost

146. One of the aims of loading is:

To finish the job as early as possible To minimise the material utilisation To improve the quality of product To keep operator idle time, material waiting time and ancillary machine time at minimum

147. The cycle time selected in balancing a line must be:

Must be greater than the smallest time element given in the problem Must be less than the highest time element given in the problem Must be slightly greater than the highest time element given in the problem Left to the choice of the problem solver

148. In solving a problem on LOB, the number of workstations required is given by:

Cycle time/Total time Cycle time/Element time Total time/Element time Total time/Cycle time

149. Production planning deals with:

What production facilities are required and how these facilities should be laid out in space available What to produce and when to produce and where to sell What should be the demand for the product in future What is the life of the product?

150. The first stage in production planning is:

Process Planning Factory Planning Operation Planning Layout planning

151. In Process Planning we plan:

Different machines required Different operations required We plan the flow of material in each department We design the product

152. Economies of scale occurs when:

Single facility is used for multiple purposes Production or operating costs increase linearly with output levels Quantity discounts are not available for material purchases Operating efficiency increases as workers gain experience

153. In an organisation the production planning and control department comes under:

Planning department Manufacturing department Personal department R & D department

154. In Job production system, we need:

More unskilled labours Skilled labours Semi-skilled labours Old people

155. Wanda’s Car Wash & dry is an automatic, five-minute operation with a single bay. On a typical Saturday morning, cars arrive at a mean rate of eight per hour, with arrivals tending to follow a Poisson distribution. Find the average time cars spend in line and service.

10 minutes 20 minutes 15 minutes None of the above

156. A departmental store has one cashier. During the rush hours, customers arrive at a rate of 20 per hour. The average number of customers that can be handled by the cashier is 24 per hour. Assume the conditions for use of the single-channel queuing model. Find out average customer spends in the system.

10 customers 5 customers 15 customers 20 customers

157. As a tool service centre the arrival rate is two per hour and the service potential is three per hour. Simple queue conditions exist. The hourly wage paid to the attendant at the service centre is ₹1.50 per hour and the hourly cost of a machinist away from his work is ₹4. Calculate: The average time a machinist spends waiting for service.

0.777 hours 0.667 hours 0.600 hours 0.700 hours

158. The act of going round the production shop to note down the progress of work and feedback the information is known as:

Follow up Dispatching Routing Trip card

159. Line of Best fit is another name given to:

Method of Least Squares Moving average method Semi average method Trend line method

160. JIT stands for:

Just in time purchase Just in time production Just in time use of materials Just in time order the material

161. The lead-time is the time:

To placeholders for materials Time of receiving materials Time between receipt ```html of material and using materials Time between placing the order and receiving the materials

162. Before thinking of routing, the production planner has to:

Decide the optimal allocation of available resources To decide what type of labour to be used To decide how much of material is required To count how many orders he has on his hand

163. The quantities for which the planner has to prepare production plan are known as:

Optimal quantity of products Material planning Quantity planning Planning quantity standards

164. The document, which is used to show planning quantity standards and production plan, is known as:

Planning specifications Route sheet Bill of materials Operation sheet

165. The study of relationship between the load on hand and capacity of the work centers is known as:

Scheduling Loading Routing Controlling

166. The method used in scheduling a project is:

A schedule of breakdown of orders Outline Master Programme PERT & CPM Schedule for large and integrated work

167. Production planning in the intermediate range of time is termed as:

Production planning Long range production planning Scheduling Aggregate planning

168. The act of releasing the production documents to production department is known as:

Routing Scheduling Expediting Dispatching

169. The way in which we can assess the efficiency of the production plant is by:

Efficient dispatching By manufacturing a good product By comparing the actual performance with targets specified in the specified programme By efficient production planning

170. Production control is concerned with:

Passive assessment of plant performance Strict control on labours Good materials management Good product design

171. Which one of the following is not a factor affecting productivity?

Product design Material handling system Inventory control Master production schedule

172. Which one of the following is not correct?

Productivity can be improved by changing work methods Productivity relates to a fixed set of tools or conditions For countries, high productivity rates can reduce the risk of inflation Productivity measures are used to judge the effective use of resources

173. Which one of the following is not a factor for determination of effective capacity?

Scheduling Labour turnover Union attitudes EOQ

174. A device of expressing the ratio between outputs and the inputs of the resources in numerical terms is named as:

Productivity Index Efficiency Index Performance Index Resource Index

175. Most important benefit to the consumer from an efficient production system is:

He can save money He will have a product of his choice easily available He gets increased use value in the product He can get the product on credit

176. In Continuous manufacturing system, we need:

General purpose machines and Skilled labours Special machine tools and highly skilled labours Semi automatic machines and unskilled labours General purpose machines and unskilled labours

177. The best way of improving the productivity of capital is:

Purchase automatic machines Effective Labour control To use good financial management Productivity of capital is to be increased through effective materials management

178. There are two industries A and B manufacturing hose couplings. The standard time per piece is 15 minutes. The output of two small scale industries is 30 and 20 respectively per shift of 8 hours. Find the productivity of each per shift of 8 hours.

15/16, 5/8 7/24, 9/16 3/8, 2/5 None of the above

179. Calculate the standard production per shift of 8 hours duration, with the following data: Observed time per unit = 5 minutes, Rating Factor -120%, Total allowances = 30% of normal time.

45.61 units 54.61 units 51.64 units 61.54 units

180. ISO 9004 only establishes guidelines related to:

Operation Design Quality None of the above

181. For Quality Assurance in Design, Production, Installation, and Servicing the _____ model is used.

ISO 9002 Model ISO 9001 Model ISO 9003 Model None of the above

182. For Quality Assurance in Production and Installation the _____ model is used.

ISO 9002 Model ISO 9001 Model ISO 9003 Model None of the above

183. For Quality Assurance in Final Inspection Test the _____ model is used.

ISO 9002 Model ISO 9001 Model ISO 9003 Model None of the above

184. A cement factory in Madhya Pradesh works 7 days a week in 3 shifts per day having maintenance in the first shift of around 2 hours. It has roughly 100 workers which produces only pozzolanic properties cement better known as PPC. The output per month is around 2500 tonnes of PPC. Find the productivity per worker?

20 tonnes 30 tonnes 25 tonnes 15 tonnes

185. The difference between product system and project system is:

Project system the equipment and machinery are fixed whereas in product system they are movable In Product system the machinery and equipment are fixed and in project system they are not fixed Project system produces only standardized products and product system produces only unstandardized products Products cannot be stocked whereas projects can be stocked

186. Fixing the flow lines of materials in production is known as:

Scheduling Loading Planning Routing

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187. The activity of specifying when to start the job and when to end the job is known as:

Planning Scheduling Timing Follow-up

188. A network:

Is a graphical representation of all the activities and events. Is a graphical representation of all the activities. Is a graphical representation of all the events. All the above.

189. While evaluating existing or proposed service systems, operation manager:

Relate to potential customer dissatisfaction and costs. Relate cost of parallel facilities with single queue. Relate cost of multiple queues with cost of serve. Relate to potential customer satisfaction and service quality.

190. Probabilistic time is divided into:

3 2 4 6

191. Gantt Chart is a principal tool used in:

Scheduling Loading Planning Routing

192. The event from where more than one activity starts:

Merge event Burst Event Start event Event nodes

193. Free float means or is equal to:

Total float - Slack time of the head event Independent Float + Tail Slack Independent Float - Head Slack PERT

194. The critical path analysis is an important tool in production planning and:

Loading Scheduling Routing All the above

195. Final stage of production planning, where production activities are coordinated and projected on a time scale is known as:

Scheduling Loading Planning Routing

196. One of the principles of Scheduling is:

Principle of optimal product design Principle of selection of best material Principle of optimal operation sequence Principle of optimal cost

197. Which one of the following statements is NOT correct?

LFT is calculated from the LFT of the head event. Slack can be calculated by adding EFT and LFT of any job. ```html EFT is the sum of the EST and the time of duration for any event The Total Project time is the shortest possible time required in completing the project.

198. With reference to project management, identify which of the following statement is NOT correct?

Gantt chart is a principal tool used in scheduling and also in some methods of loading. Routing is the first step in the production planning. The cost of any activity is proportional to its time of completion. The free float can be calculated by subtracting EFT from EST.

199. Issuing necessary orders, and taking necessary steps to ensure that the time targets set in the schedules are effectively achieved is known as:

Routing Dispatching Scheduling Inspection.

200. Which one of the following is the benefit of keeping standby machines?

Utilisation of Additional space Appropriate investment of additional capital Availability of Additional Depreciation Protection against a complete shutdown

201. Preventive maintenance is useful in reducing:

Inspection Cost Shutdown Cost Cost of pre-mature replacement Set-up cost of machine

202. When work centers are used in optimal sequence to do the jobs, we can:

Minimise the set up time Minimise operation time Minimise the breakdown of machines Minimise the utility of facility

203. Preventive maintenance policy is justified only when:

The average downtime and its cost is equal to the average time taken to carry out breakdown repairs The average downtime and its cost is greater than the average time taken to carry out breakdown repairs The average downtime and its cost is less than the average time taken to carry out breakdown repairs The average downtime is less than the average time taken to carry out breakdown repairs

204. Which one of the following is not correct?

Preventive maintenance reduces breakdowns and downtime Preventive maintenance increases number of large scale repairs Preventive maintenance lowers unit cost of the product manufactured Preventive maintenance improves industrial relations

205. Production department or maintenance department depending on the size of the plant generally takes up:

Preventive maintenance work Capacity planning Project maintenance All of them

206. The main problem in maintenance analysis is to:

Stabilize Plan Minimize Replace

207. In some cases the __________ and inconvenience due to breakdown of equipment is so high that standby equipment is kept.

Cost Loss Time Intervals

208. ____________ while the equipment is running or during pre-planned shut-downs.

Routine maintenance Preventive maintenance Replacement Breakdown maintenance

209. Which one of the following is NOT the advantage of Preventive Maintenance?

Better product quality Greater safety to workers Increased breakdowns and downtime Fewer large-scale repairs

210. Identify which one of the following is NOT the objective of the maintenance:

```html To keep all production facilities and allied facilities in an optimum working condition. To ensure specified accuracy to products and time schedule of delivery to customers. To keep the down time of the machine at the maximum. To keep the production cycle within the stipulated range.

211. One of the objectives of maintenance is:

To prevent obsolescence. To ensure spare parts management. To satisfy customers. To extend the useful life of Plant & Machinery without sacrificing the level of performance.

212. The monitoring, evaluating and disseminating of information from the external and internal environments to key people within the organisation is called:

Strategy Formulation. Evaluation and control. Strategy Implementation. Environmental scanning.

213. The _______ of a company state how managers and employees should conduct themselves.

Values. Goals. Objectives. Vision.

214. ____________ are the day-to-day way in which an organisation operates and can be seen by people both inside and outside the organisation.

Performances. Targets. Behaviours. Values.

215. Which among the following provide the standards for performance appraisal?

Mission. Vision. Values. Objectives.

216. ___________ is concerned with complexity arising out of ambiguous and non-routine situations with organisation wide rather than operation-specific implications.

Operational management. Business level strategy. Strategic Management. Functional level strategy.

217. ____________ refer to the job-specific goals of each individual employee.

Balanced Score Card. Performance objectives. Personal objectives. Organisational genomics.

218. The balanced score card is a _______ approach to performance management.

Top-down. Bottom up. Indirect. Direct.

219. This_____ provides the broad ‘data’ from which to identify key drivers of change.

SWOT analysis. BCG matrix. PESTEL analysis. Critical Success Factors.

220. Environment is__________.

Complex. Dynamic. Multi-faceted. All of the above.

221. ________are the growth rate of the economy, interest rates, currency exchange rates, and inflation (or deflation) rates.

Macro-economic forces. Demographic forces. Technological forces. Political forces.

222. _________are outcomes of changes in the characteristics of a population.

Macro-economic forces. Demographic forces. Technological forces. Political forces.

223. What describes the categories of activities within and around an organisation, which together create a product or service?

SWOT analysis. BCG framework. Value Chain. Brainstorming.

224. _________transform these inputs into the final product or service.

Operations. Inbound logistics. Outbound logistics. Service.

225. ____________includes those activities that enhance or maintain the value of product or service, such as installation, repair, training and spares.

Operations. Inbound logistics. Outbound logistics. Service.

226. ____________are companies that are not currently competing in an industry, but have the capability to do so if they choose.

Established companies. Potential competitors. Rivals. Competitors.

227. Absolute cost advantages arise from:

Superior production operations and processes. Control of particular inputs required for production. Access to cheaper funds. All of the above.

228. A ________ is a business unit in a growing market, but not yet with high market share.

Cash cow. Dog. Question mark. Star.

229. A______________is a combination of structures which could take the form of product and geographical divisions or functional and divisional structures operating in tandem.

Functional structure. Matrix Structure. Project based structure. Transnational structure.

230. A_________combines the local responsiveness of the international subsidiary with the coordination advantages found in global product companies.

```html Functional structure. Matrix Structure. Project based structure. Transnational structure.

231. Which among the following is true?

BPR has resulted in major gains in efficiency. BPR has resulted in major gains in speed. BPR has resulted in major gains in quality. BPR has resulted in major gains in efficiency, quality and speed.

232. A____________ is one where teams are created, undertake the work and are then dissolved.

Functional structure. Matrix Structure. Project based structure. Transnational structure.

233. _______specifies what is to be accomplished by focusing on the end result.

Output control. Behaviour control. Premise control. Implementation control.

234. ____________is control achieved through the establishment of a comprehensive system of rules and procedures to direct the actions of divisions, functions, and individuals.

Output control. Behaviour control. Premise control. Implementation control.

235. _______checks systemically and continuously whether the assumptions on which the strategy is based are still valid.

Output control. Behaviour control. Premise control. Implementation control.

236. A________is based on the primary activities that have to be undertaken by an organisation.

Functional structure. Matrix Structure. Project based structure. Transnational structure.

237. This test is a catch-all category, indicating that the structure must fit legal, stakeholder, trade union or similar constraints.

The Feasibility Test The People Test The Parenting Advantage Test The Specialised Cultures Test

238. In a fast-moving world, an important test to determine the extent to which a design will allow for change in the future is called?

The Feasibility Test The Flexibility Test The Parenting Advantage Test The Specialised Cultures Test

239. Digital transformation drives change in:

Customer experience Operational processes Business models All of the above

240. The process of _________ requires coordination across the entire organization, and involves business culture changes.

Digital strategy Digitisation Digital transformation Data aggregation

241. Categorising and organising the digitised data and making it ready for application of further processes is called__________.

Data aggregation Data management Workflow automation Process component

242. Which among the following is not a characteristic of Big Data?

Variety Volume Velocity Invariability

243. Data that can be stored, accessed and processed in the form of fixed format is called:

Unstructured data Semi-structured data Structured data Flexible data

244. Which among the following is not a component of a blockchain?

Distributed ledger technology Immutable record Smart contracts Increased threat

245. Which among the following alternatives is not suited for Robotic process automation tools?

Repeatable Predictable interactions with IT applications Routine Unpredictable events

246. _____________is similar to referral programs.

Influencer Marketing Affiliate marketing Social Media Marketing Platforms Content marketing

247. ____________is a form of paid advertising that allows marketing teams to essentially purchase traffic to their website.

Influencer Marketing Affiliate marketing Pay-per-click Content marketing

248. Forecasting the weather is an example of:

Narrow AI General AI/human-level Super AI Deep-learning